We’ve had another busy week at the Belmont with guests coming and going, functions taking place, restaurant meals being served and an influx for our afternoon teas, amongst other things. A couple of highlights for us have been:
Firstly the arrival of this year’s hanging baskets. It’s one of those things many hotels don’t bother with (cost cutting) but we’re so lucky to be based in a really pretty part of the city (and a conservation area) that we take great pride in keeping up the appearance of the hotel. The baskets are prepared for us by Wistow Garden Centre and our maintenance manager Julian and his team fit them all around the hotel.
Take a look next time you’re visiting and let us know what you think!
Another highlight this week has been the cup cake decorating class, organised by our Director of Sales, Alison, in association with ‘R U A Dark Horse?’ Some of our key clients were invited to enjoy a class (and glass!) with instruction on how to beautify these tasty treats! A good turn-out meant a great night was enjoyed by all, and you can have a look at the picture to see how Alison’s cakes turned out… scores please!
Here at the Belmont this week, we were very pleased to learn that, for the second year in a row, we’ve received a TripAdvisor certificate of excellence. This is awarded to businesses on TripAdvisor that are in the top 10% and regularly receive excellent reviews from their guests. We were very pleased to receive this award and Operations Manager James Bowie was quick to praise our team,
“The team at the Belmont work very hard to look after guests during their stay at the Belmont, they are the reason for the hotel’s ongoing success and the reason guests keep coming back to stay with us. We do our best to keep investing in the property and have some great rooms, but it’s the people on our team who go the extra mile – Julian our Maintenance manger loves interacting with our guests and is always keen to resolve any maintenance issues to a high standard, Betty on our breakfast team consistently delivers exceptional customer service and treats our guests like family, and Steve on reception always has a warm welcome for new and returning guests alike. This award is down to the efforts of the whole team to help us stand out in a busy hotel market in Leicester, and I think all the team do a fantastic job to that end.”
The Belmont won a certificate of excellence from TripAdvisor last year, along with their first ever listing in The Good Hotel guide, an independent listing of the best hotels & Inns in the UK.